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Faq
Find answers to common questions about our services and support.
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What is dye-sublimation printing?
Dye-sublimation is a high-quality printing method that uses heat to transfer dye directly into fabric fibers. The result is vibrant, full-color prints that are long-lasting, washable, and won’t crack or peel. It’s ideal for soft signage, apparel, and custom fabric graphics.
What file formats do you accept for printing?
We accept vector formats like AI, EPS, and PDF, as well as high-resolution raster images (300 DPI or higher) in CMYK color mode. Please make sure all fonts are outlined and linked images are embedded. Need help with your file? Our team can review it before production.
How should I prep my files?
Please ensure your files are set to actual print size, with a minimum of 0.5″ bleed on all sides. Use CMYK color mode and outline all fonts. Avoid placing critical design elements near the edge. If your file includes images, make sure they’re high-resolution and embedded.
What are your finishing options?
We offer a variety of finishing options including hems, pole pockets, grommets, Velcro, zippers, and silicone edging (SEG). The right finish depends on how you plan to display the piece — our team can help you choose the best option based on your needs.
Do you offer custom sizes?
Absolutely! All of our products are made to order, so we can produce custom sizes to fit your exact specifications. Whether it’s a small display or a large-scale installation, we’ll make sure it fits perfectly.
What is kitting and fulfillment?
Kitting is the process of assembling multiple components (like printed materials, promo items, and hardware) into a single ready-to-ship package. We also offer full fulfillment services — including packaging, labeling, and shipping — so you can focus on your event or campaign while we handle the logistics.
How can I contact?
You can reach us through our contact form on the website. Alternatively, you can call our customer service hotline. We are here to assist you!
What are your hours?
Absolutely! All of our products are made to order, so we can produce custom sizes to fit your exact specifications. Whether it’s a small display or a large-scale installation, we’ll make sure it fits perfectly.
Where is your office?
Absolutely! All of our products are made to order, so we can produce custom sizes to fit your exact specifications. Whether it’s a small display or a large-scale installation, we’ll make sure it fits perfectly.
Do you offer dropshipping services?
Absolutely! All of our products are made to order, so we can produce custom sizes to fit your exact specifications. Whether it’s a small display or a large-scale installation, we’ll make sure it fits perfectly.
Can I submit my own artwork?
Absolutely! All of our products are made to order, so we can produce custom sizes to fit your exact specifications. Whether it’s a small display or a large-scale installation, we’ll make sure it fits perfectly.
How do I get started?
Absolutely! All of our products are made to order, so we can produce custom sizes to fit your exact specifications. Whether it’s a small display or a large-scale installation, we’ll make sure it fits perfectly.